FAQ

DO YOU DO REFUNDS OR EXCHANGES?

All sales are final. You can find out more about this on the returns page.

WHAT IF MY ITEM IS FAULTY?

All items undergo thorough inspection before they are shipped out to ensure quality. However, if you receive an item that you believe is faulty or not as expected, please contact us as soon as possible.

While we do not typically offer refunds, we are committed to resolving any issues that may arise due to mistakes on our end. Please reach out to us with details about the perceived fault or problem, and we will work together to find an appropriate solution or alternative.

wHAT PAYMENT METHODS DO YOU USE?

Our website accepts PayPal as a payment method. However, if you do not have a PayPal account and you are located in the U.K., you can also make payment via bank transfer.

If you prefer to use the alternative payment method or have questions about payment options, please feel free to message us for assistance.

HOW CAN I TRUST YOU?

We understand that online shopping can be challenging, especially when considering replica items, and we acknowledge the concerns about potential scams. We want to assure you that we prioritize transparency and customer trust in our business.

We do not pressure anyone to make a purchase if they have doubts or concerns. Instead, we recommend starting with a smaller item if you are unsure. This allows you to experience our service, verify the legitimacy of our business, and assess the quality of our products firsthand.

WHAT CURRENCY ARE YOUR PRICES LISTED IN?

Our prices are listed in GBP (British pounds) on our website. For our customers from the USA, the approximate amount in dollars is provided in the description of each item to assist with currency conversion. If you are based in a different country, you can use an online currency converter to determine the equivalent amount in your local currency.

During the checkout process, PayPal will display the amount you will be paying in your currency, providing transparency and clarity regarding the final payment.

CAN I ASK ABOUT AN ITEM THAT YOU DO NOT HAVE ON YOUR WEBSITE?

Yes! just contact us via email or instagram and we’ll get Back to you with the availability and price.

WHAT QUALITY ARE YOUR ITEMS?

We take pride in providing the highest quality replica items. Many of our customers who own genuine items have told us that our replicas are virtually indistinguishable from the authentic products. We strive to ensure that our replicas closely resemble the originals in terms of craftsmanship, materials, and overall appearance.

WHAT IF THE BOX I RECEiVE IS BROKEN?

We take great care to ensure that all items are securely packaged to maintain their condition during shipping. While we invest in quality packaging, please be aware that despite our efforts, shipping boxes may occasionally arrive damaged due to factors beyond our control during transit.

Unfortunately, we are not responsible for any damage that occurs to the packaging during shipping. This issue is typically attributed to the shipping company's handling and is out of our jurisdiction. However, we continuously strive to minimize such occurrences by reinforcing our packaging practices.

CAN I SEE MY ITEM BEFORE YOU SHIP?

Yes, it's highly beneficial to connect with us on Instagram for updates and personalized communication. We frequently post notifications when items are ready for shipping, and we also send videos or pictures directly to customers through Instagram messages.

CAN I MAKE CHANGES TO MY ORDER ONCE IT’S BEEN PLACED?

Yes, if you need to make any changes or have concerns about your order, please make sure to reach out to us within 24 hours of placing your order. This timeframe allows us to promptly address any requests or modifications before processing and shipping your items.

cAN I CANCEL MY ORDER?

To cancel an order, please ensure that you contact us within 1 hour of placing your order. This timeframe is critical to prevent us from beginning the processing and preparation of your order.

If you wish to cancel your order, kindly reach out to us immediately via email or Instagram message within this 1-hour window. We will promptly assist you in canceling the order and addressing any related inquiries.

Where can i contact you and when should i expect my response?

You can easily reach us through multiple channels for inquiries or assistance:

  • Visit the contact page on our website.

  • Message us on Instagram: @omydesignerco.

  • Send us an email at: info@omydesigner.com

We make it a priority to respond promptly to all inquiries, aiming to reply within 24 hours of receiving your message.

DO I HAVE A GUARANTEE ON MY ITEMS?


We do not offer guarantees on our items. However, we can provide guidance on how to care for and maintain your items to ensure their longevity and quality.

While our products are crafted with care and attention to detail, we recommend following these general guidelines to preserve the condition of your items:

  1. Storage: Store your items in a cool, dry place away from direct sunlight to prevent fading or damage.

  2. Cleaning: Use gentle cleaning methods appropriate for the material of your item. Avoid harsh chemicals or abrasive cleaners.

  3. Handling: Handle your items with care to avoid unnecessary wear and tear.

  4. Usage: Use your items as intended and avoid subjecting them to excessive stress or strain.